External Tickets

Notice: this module is deprecated and no longer supported by HostBill

Overview

External Tickets Addon allows you to enable one (or more) ticket for someone out of your company/support team.

Activating the module

1. The plugin is free and available to all HostBill users. In order to activate the plugin go to Settings→ Modules→ Plugins → Inactive, find and activate External Tickets plugin.
2. Once the plugin is activated you will be directed to Settings→ Modules→ Plugins to configure the module.

Module configuration

Fill in the configuration fields:

1. Choose module display name
2. Select if you want the widget to be accessible for all staff members or only selected staff members
3. Once activated you can click Manage or go to Extras → Plugins → Externals Tickets to manage the external tickets.