Ticket Notes Preview

Owned by HostBill
Last updated: Jan 14, 2019
1 min read

Overview

This plugin is especially useful if you have more than one staff member assigned to support department. It allows to preview the last 3 notes added by other staff members directly form the ticket main list.

Activating the module

  1. The plugin is free and available to all HostBill users. In order to activate the plugin go to Settings→ Modules→ Plugins → Inactive, find and activate Ticket Notes Preview plugin.
  2. Once the plugin is activated you will be directed to Settings→ Modules→ Plugins to configure the module.

Module configuration

Fill in the configuration fields:

  1. Choose module display name
  2. Select if you want the plugin to be accessible for all staff members or only selected staff members