Client area: Cancelation requests
At any point in billing cycle your customers can request cancellation of their service that is Active.
To submit new cancellation request, your customer needs to:
- Log-in into client area
- From services dropdown, select service they wish to cancel
- Click on "Request Cancellation" from menu
- Provide cancellation reason and select cancellation type
Your staff members can manage cancellation requests - you can read more in the related article.