Client area: Cancelation requests
At any point in billing cycle your customers can request cancellation of their service that is Active.
To submit new cancellation request, your customer needs to:
Log-in into client area
From services dropdown, select service they wish to cancel
Click on "Request Cancellation" from menu
Provide cancellation reason and select cancellation type
Your staff members can manage cancellation requests - you can read more in the related article.