Mobile notifications

Owned by HostBill
Last updated: Nov 22, 2021
2 min read

You can find this section in HostBill Admin → Extras → Mobile Notifications

Table of contents

Overview

Thanks to Mobile Notification feature you can get instant mobile notifications about events in HostBill. HostBill can notify your staff members about important events (like escalated ticket or new order) or notify your client over mobile media (iPhone/Android push, SMS & more).

Notifications settings

To enable mobile notifications you need to activate at least one of the notification modules. Detailed instructions on how to activate and configure notification modules with a complete list of available notification modules can be found here. Once you have mobile notification module activated and configured you can choose which notifications you want to enable: for clients and/or for staff members (admin notifications).

For Admin notifications you can choose to:

  • Send mobile notifications about tickets with specified priority - define which ticket priority should trigger mobile notification
  • Limit support notifications to specified departments - define which departments should get mobile notifications

For both client and admin notifications you can choose whether you want to send the notifications using all active modules (modules that you had perviously activated and configured) or if you want to use specific module/s only.

Client Notifications

With HostBill mobile notifications you can notify your customers on their mobile device about various events in HostBill. You can use the set of pre-defined templates available in Client Notifications section:

  • Account:Created
  • Account:Verification
  • Details: SupportPIN
  • Domain:Registered
  • Domain:Reminder
  • Domain:Transfered
  • HostDown
  • HostUp
  • Invoice:New
  • Invoice: Overdue
  • Invoice:Paid
  • Invoice:Reminder
  • Ticket: New
  • Ticket:Reply

or create a new one. 

Admin Notifications

With HostBill mobile notifications you can notify your staff membbers on their mobile device about various events in HostBill. You can use the set of pre-defined templates available in Admin Notifications section:

  • AccountAutomation:Failed
  • Chat:Pending
  • DomainAutomation:Failed
  • Failed Login
  • Order:New
  • Ticket:Closed
  • Ticket:Escalated
  • Ticket:New
  • Ticket:Note
  • Ticket:Reply
  • Transaction:New

or create a new one. 

Adding new notification template

If you feel that templates provided by default aren't suitable for you, you can create your own template, simply by clicking Add new template button. HostBill will assist you during that process by giving you useful hints, such as available variables.