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List of system Email templates

List of system Email templates

Oct 06, 2025

System Email Templates

The following Email templates are installed by HostBill out of the box:

Client Email Templates

General:

  • ('Account:Password Reset', 'Client') - notification for client who requested password change and new access details

  • ('Clients:New File', 'Client') - notification that a new file was added to client area

  • ('Details:Affiliate:Report', 'Client') - notification about a monthly affiliate referrals report

  • ('Details:Delete', 'Client') - notification that the account was deactivated and marked deletion as requested

  • ('Details:Invite', 'Client') - notification that another user invites the client to their account

  • ('Details:Login', 'Client') - notification for client to welcome them back to their billing account

  • ('Details:Password Request', 'Client') - notification to client with Client Area Login Details as per client requested

  • ('Details:Password Reset', 'Client') - notification that a new client area password was generated

  • ('Details:Signup', 'Client') - message after signup with login details

  • ('Client Verify', 'Client'), 'Client') - 

  • ('MFA:Disabled','Client') - notification that the two-factor authentication for the account was disabled

  • ('MFA:Enabled', 'Client') - notification that the two-factor authentication for the account was enabled

Invoices:

  • ('Invoice:Cancelled', 'Client') - notification that the invoice was cancelled

  • ('Invoice:Collections', 'Client') - notification that the invoice was moved to collection

  • ('Invoice:Final', 'Client') - notification that VAT invoice was issued to their recent payment

  • ('Invoice:Overdue', 'Client') - notification that an invoice is overdue

  • ('Invoice:Paid', 'Client') - confirmation that the order was paid

  • ('Invoice:Refund', 'Client') - notification that the transaction was refunded

  • ('Invoice:Reminder', 'Client') - reminder for client about an unpaid invoice

  • (Invoice:Processing Payment Failed) - reminder sent to customer if payment process that locked invoice into Processing status failed

Orders:

  • ('Order:Accept', 'Client') - notification to client that the order was received and contracts must be accepted by client to proceed

  • ('Order:FraudOrder', 'Client') - notification that the system automatically classified client's recent order as fraudulent

  • ('Order:New', 'Client') - confirmation that the order was received

  • ('Quote:New', 'Client') - confirmation that the quote request was received

  • ('Estimate', 'Client') - notification for client with requested estimate details

Products & Services:

  • ('Account:Cancellation Request', 'Client') - confirmation that the cancellation request was received

  • ('Account:ChangeOwner:NewOwner', 'Client') - notification that a certain service was pushed from another account to the client's account

  • ('Account:ChangeOwner:OldOwner', 'Client') - notification that a certain service was pushed from client's account to the other account

  • ('Domain:BulkExpires', 'Client') - notification with the list of domains that are about to expire

  • ('Domain:Cancellation Request', 'Client') - confirmation that the cancellation request was received

Support:

  • ('Ticket:AutoClose', 'Client') -  notification that client ticket changed status from open to closed

  • ('Ticket:By Admin', 'Client') -  notification about a new ticket created by admin

  • ('Ticket:Reply', 'Client') - notification about ticket reply

  • ('Ticket:TimeLimit', 'Client') - notification that a client's email could not be accepted as ticket and the client has to wait before sending next request

  • ('LiveChat:Chat transcription', 'Client') - requested chat session transcription

Admin Email Templates

General:

  • ('Account:Password Reset', 'Admin') - notification for admin that the account password was changed

  • ('Admin:Assigned Order Ownership', 'Admin') - notification for admin that a certain order was assigned to them

  • ('Admin:Order Ownership Changed', 'Admin') - notification for admin that a certain order ownership was changed

  • ('Clients:Add Contact', 'Admin') - notification for admin that client added a new contact to their profile

  • ('Clients:Add Funds', 'Admin') - 

  • ('Clients:Credit Added', 'Admin') - notification for admin that client added credit to their account

  • ('Clients:Details Changed', 'Admin') - notification for admin that client changed their details

  • ('Clients:Password Forgotten', 'Admin') - notification for admin that client requested the password reminder

  • ('Clients:Signup', 'Admin') - notification for admin about a new client signup up with all client details included

  • ('Cron Results', 'Admin')) -  notification for admin with cron report details

  • ('Details:Admin Login Notification', 'Admin') - notification for admin about new admin login with login details included (date, IP, host)

  • ('Details:Failed Login', 'Admin') - notification for admin about the failed login attempt

  • ('Details:Password Request', 'Admin') - notification that there was an password reset attempt for the admin login in HostBill Admin panel

  • ('Details:Password Reset', 'Admin') - notification that a new admin area password was generated

  • ('MFA:Disabled', 'Admin') - notification that the two-factor authentication for the account was disabled

  • ('MFA:Enabled', 'Admin') - notification that the two-factor authentication for the account was enabled

  • ('Reports:Auto-export', 'Admin') - report snapshot

  • ('Product: Low Stock', 'Admin') - notification about low stock of certain products

Invoices:

  • ('Invoice:Chargeback', 'Admin') - notification that the chargeback for transaction was received

  • ('Invoice:Collections', 'Admin') -  notification that the invoice was moved to Collections

  • ('New Incoming Transaction', 'Admin') - notification about a new transaction

  • ('Notes:Change', 'Admin') - notification about changed notes

Orders:

  • ('Order:New', 'Admin') - notification about a new order

  • ('Order:Pending Review', 'Admin') - notification that an order is pending review

  • ('Quote:New', 'Admin') - notification about a new quote request

  • ('Estimate:Accepted', 'Admin') - notification that the estimate was accepted by client

Products & Services:

  • ('Account:Automatic Setup', 'Admin') - automatic setup notification for admin, sent when the first payment for given service was received and account was automatically created

  • ('Account:Automation Results', 'Admin') - notification for admin about a certain automation actions results (success/error) 

  • ('Account:Cancellation Request', 'Admin') - notification for admin about a new cancellation request

  • ('Domain:Automation Results', 'Admin') - notification about the domain automation results (success/error)

  • ('Domain:Cancellation Request', 'Admin') - notification about the new cancellation request

Support:

  • ('Ticket:Assigned', 'Admin') - notification that a new ticket was assigned to admin

  • ('Ticket:Closed', 'Admin') - notification that a ticket was closed

  • ('Ticket:Escalated', 'Admin') - notification that a ticket was escalated

  • ('Ticket:New', 'Admin') - notification about a new ticket

  • ('Ticket:Notes Change', 'Admin') - notification that a ticket notes were updated

  • ('Ticket:Reply', 'Admin') -  notification about a new ticket reply