List of system Email templates

System Email Templates

The following Email templates are installed by HostBill out of the box:

Client Email Templates

General:

('Account:Password Reset', 'Client') - notification for client who requested password change and new access details
('Clients:New File', 'Client') - notification that a new file was added to client area
('Details:Affiliate:Report', 'Client') - notification about a monthly affiliate referrals report
('Details:Delete', 'Client') - notification that the account was deactivated and marked deletion as requested
('Details:Invite', 'Client') - notification that another user invites the client to their account
('Details:Login', 'Client') - notification for client to welcome them back to their billing account
('Details:Password Request', 'Client') - notification to client with Client Area Login Details as per client requested
('Details:Password Reset', 'Client') - notification that a new client area password was generated
('Details:Signup', 'Client') - message after signup with login details
('Client Verify', 'Client'), 'Client') -
('MFA:Disabled','Client') - notification that the two-factor authentication for the account was disabled
('MFA:Enabled', 'Client') - notification that the two-factor authentication for the account was enabled

Invoices:

('Invoice:Cancelled', 'Client') - notification that the invoice was cancelled
('Invoice:Collections', 'Client') - notification that the invoice was moved to collection
('Invoice:Final', 'Client') - notification that VAT invoice was issued to their recent payment
('Invoice:Overdue', 'Client') - notification that an invoice is overdue
('Invoice:Paid', 'Client') - confirmation that the order was paid
('Invoice:Refund', 'Client') - notification that the transaction was refunded
('Invoice:Reminder', 'Client') - reminder for client about an unpaid invoice

Orders:

('Order:Accept', 'Client') - notification to client that the order was received and contracts must be accepted by client to proceed
('Order:FraudOrder', 'Client') - notification that the system automatically classified client's recent order as fraudulent
('Order:New', 'Client') - confirmation that the order was received
('Quote:New', 'Client') - confirmation that the quote request was received
('Estimate', 'Client') - notification for client with requested estimate details

Products & Services:

('Account:Cancellation Request', 'Client') - confirmation that the cancellation request was received
('Account:ChangeOwner:NewOwner', 'Client') - notification that a certain service was pushed from another account to the client's account
('Account:ChangeOwner:OldOwner', 'Client') - notification that a certain service was pushed from client's account to the other account
('Domain:BulkExpires', 'Client') - notification with the list of domains that are about to expire
('Domain:Cancellation Request', 'Client') - confirmation that the cancellation request was received

Support:

('Ticket:AutoClose', 'Client') - notification that client ticket changed status from open to closed
('Ticket:By Admin', 'Client') - notification about a new ticket created by admin
('Ticket:Reply', 'Client') - notification about ticket reply
('Ticket:TimeLimit', 'Client') - notification that a client's email could not be accepted as ticket and the client has to wait before sending next request
('LiveChat:Chat transcription', 'Client') - requested chat session transcription

Admin Email Templates

General:

('Account:Password Reset', 'Admin') - notification for admin that the account password was changed
('Admin:Assigned Order Ownership', 'Admin') - notification for admin that a certain order was assigned to them
('Admin:Order Ownership Changed', 'Admin') - notification for admin that a certain order ownership was changed
('Clients:Add Contact', 'Admin') - notification for admin that client added a new contact to their profile
('Clients:Add Funds', 'Admin') -
('Clients:Credit Added', 'Admin') - notification for admin that client added credit to their account
('Clients:Details Changed', 'Admin') - notification for admin that client changed their details
('Clients:Password Forgotten', 'Admin') - notification for admin that client requested the password reminder
('Clients:Signup', 'Admin') - notification for admin about a new client signup up with all client details included
('Cron Results', 'Admin')) - notification for admin with cron report details
('Details:Admin Login Notification', 'Admin') - notification for admin about new admin login with login details included (date, IP, host)
('Details:Failed Login', 'Admin') - notification for admin about the failed login attempt
('Details:Password Request', 'Admin') - notification that there was an password reset attempt for the admin login in HostBill Admin panel
('Details:Password Reset', 'Admin') - notification that a new admin area password was generated
('MFA:Disabled', 'Admin') - notification that the two-factor authentication for the account was disabled
('MFA:Enabled', 'Admin') - notification that the two-factor authentication for the account was enabled
('Reports:Auto-export', 'Admin') - report snapshot
('Product: Low Stock', 'Admin') - notification about low stock of certain products

Invoices:

('Invoice:Chargeback', 'Admin') - notification that the chargeback for transaction was received
('Invoice:Collections', 'Admin') - notification that the invoice was moved to Collections
('New Incoming Transaction', 'Admin') - notification about a new transaction
('Notes:Change', 'Admin') - notification about changed notes

Orders:

('Order:New', 'Admin') - notification about a new order
('Order:Pending Review', 'Admin') - notification that an order is pending review
('Quote:New', 'Admin') - notification about a new quote request
('Estimate:Accepted', 'Admin') - notification that the estimate was accepted by client

Products & Services:

('Account:Automatic Setup', 'Admin') - automatic setup notification for admin, sent when the first payment for given service was received and account was automatically created
('Account:Automation Results', 'Admin') - notification for admin about a certain automation actions results (success/error)
('Account:Cancellation Request', 'Admin') - notification for admin about a new cancellation request
('Domain:Automation Results', 'Admin') - notification about the domain automation results (success/error)
('Domain:Cancellation Request', 'Admin') - notification about the new cancellation request

Support:

('Ticket:Assigned', 'Admin') - notification that a new ticket was assigned to admin
('Ticket:Closed', 'Admin') - notification that a ticket was closed
('Ticket:Escalated', 'Admin') - notification that a ticket was escalated
('Ticket:New', 'Admin') - notification about a new ticket
('Ticket:Notes Change', 'Admin') - notification that a ticket notes were updated
('Ticket:Reply', 'Admin') - notification about a new ticket reply