Staff Teams
Staff Teams
You can find this section in HostBill Admin → Support → Staff Members → Teams.
Adding new Team
To add a new Team simply click Create Team button and provide:
- Team name
- Assigned staff - choose the staff members from the drop-down list
Then you can proceed to configuring the set of permission for the team.
Privileges / ACL
In HostBill there are multiple privileges that can be assigned to a given staff team (or individually per each staff member).
Permissions are divided into:
Affiliates permissions
- Edit commission balance
Billing permissions
- Add Invoices
- View Invoices
- Edit Invoices
- Delete Invoices
- Refund Invoices
- View Estimates
- Delete Estimates
- Add Transactions
- View Transactions
- Edit Transactions
- Delete Transactions
- Add Orders
- View Orders
- Edit Orders
- Delete Orders
- Edit Order Ownership
- Take Order Ownership
- View orders prices
- View Account prices
- View Domains prices
- View Clients
- Edit Clients
- Delete clients
- Edit Clients Credit
- See Client Balance
- View Credit Card Number
- Edit Credit Card Number
Support permissions
- Send message to client
- Access Support
- Remove Support tickets
- Edit Support Tickets
- Edit Own Ticket reply
- Edit ticket message & replies
- Manage / Use Ticket Macro
- Remove ticket reply lock
- Reply to tickets with reply lock
Provisioning permissions
System Conifguration permissions
- Edit General Settings
- Edit Affiliate settings
- Manage Client registration fields
- Manage Product & Addons
- Manage Promotional codes
- Manage Email Templates
- Manage Client groups
- Manage Language & Translations
- Manage Servers & Apps
- Manage Support Departments
- Manage Staff Members
Security permissions
- Admin area IP access
- Banned IPs
- Banned Emails
- Login Notifications
- API Management
- Password Settings
- View accounts passwords
Miscallaneous permissions
- Edit Info Pages
- Edit news items
- Edit Downloads
- Register new client
- Manage Affiliates
- View Statistics
- Import accounts
- Manage report groups
- Access Reports: Affiliates
- Customize Reports: Affiliates
- Access Reports: Clients
- Customize Reports: Clients
- Access Reports: Custom
- Customize Reports: Custom
- Access Reports: Invoices
- Customize Reports: Invoices
- Access Reports: Knowledgebase
- Customize Reports: Knowledgebase
- Access Reports: Orders
- Customize Reports: Orders
- Access Reports: Staff
- Customize Reports: Staff
- Access Reports: Support
- Customize Reports: Support
Notification System
The Notification System section allows to choose the email notifications, which will be sent to all Team members.
The Notifications include:
Clients
- Signup
- Added Contact
- Details Changed
- Discount expiration
Accounts
Miscellaneous
- HostBill Automatic Setup
- New transaction
- HostBill Cron run results
Mobile Notifications
- New transaction
- New order
- Failed auto provisioning
, multiple selections available,