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You can find this section in HostBill Admin →

Extras →

General Settings → Messages → Mobile Notifications

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Table of contents

Table of Contents

Overview

Thanks to Mobile Notification feature you can get instant mobile notifications about events in HostBill. HostBill  HostBill can notify your staff members about important events (like escalated ticket or new order) or notify your client over mobile media (iPhone/Android push, SMS & more).

Notifications settings


Available options

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To enable mobile notifications you need to activate at least one of the notification modules. Detailed instructions on how to activate and configure notification modules with a complete list of available notification modules can be found here.

Once you have mobile notification module activated and configured you can choose which notifications you want to enable: for clients and/or for staff members (admin notifications).For Admin notifications you can choose to:

Enable notifications for staff members

To enable notifications for staff members simply check the relevant box.

Once the notifications are enabled, you can send a test notification

Select admin to send test notification to (from the drop down list) and select one of the active Notification modules to use

Send mobile notifications about tickets with

specified priority - define

Priority

This option allows to choose which ticket priority should trigger the mobile notification

  • Limit support notifications to specified departments - define which departments should get mobile notifications
    • For both client and

    :

    • All priorities

    • Higher than Low

    • Higher than Medium

    Using connections

    For admin notifications you can choose whether you want to send the notifications using all active

    modules (modules that you had perviously activated and configured)

    notification connection or if you want to use specific

    moduleIf you feel that templates provided by default aren't suitable for you, you can create your own template, simply by clicking Add new template button. HostBill will assist you during that process by giving you useful hints, such as available variables. 

    connection/s only.

    Client Notifications

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    With HostBill mobile notifications you can notify your customers on their mobile device about various events in HostBill. You can use the set of pre-defined templates available in Client Notifications section:

    • Account:Created
    • Account:Verification
    • Details: SupportPIN
    • Domain:Registered
    • Domain:Reminder
    • Domain:Transfered
    • HostDown
    • HostUp
    • Invoice:New
    • Invoice: Overdue
    • Invoice:Paid
    • Invoice:Reminder
    • Ticket: New
    • Ticket:Reply

    or create a new one. 

    Admin Notifications

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    With HostBill mobile notifications you can notify your staff membbers on their mobile device about various events in HostBill. You can use the set of pre-defined templates available in Admin Notifications section:

    • AccountAutomation:Failed
    • Chat:Pending
    • DomainAutomation:Failed
    • Failed Login
    • Order:New
    • Ticket:Closed
    • Ticket:Escalated
    • Ticket:New
    • Ticket:Note
    • Ticket:Reply
    • Transaction:New

    or create a new one. 

    Adding new notification template

    Enable notification for Clients

    To enable notifications for staff members simply check the relevant box.

    Using connections

    For client notifications you can choose whether you want to send the notifications using all active notification connection or if you want to use specific connection/s only.