Overview
HostBill allows you to create custom ticket statuses and re-arrange current ones to best suit your company's support workflow. To configure ticket statuses go to Settings → General Settings → Support → Ticket Statuses.
Sample ticket statuses:
- Open
- Sent-out
- Closed
- Answered
- In-progress
- Client-reply
To create custom status simply click on Create custom status button, provide the status name, choose the color and decide if you want the status to auto-close if not replied (depending on the deperatment settings)
