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  1. Choose module display name
  2. Select if you want the plugin to be accessible for all staff members or only selected staff members
  3. Tick Use Public Tickets if you want the customers not to receive separate support tickets but one public ticket to be opened for all of them

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New Status Updates can be added in Extras → Plugins → Status Updates.

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Watch the video with plugin overview:

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urlhttps://vimeo.com/314039787
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Adding new status update with automated support ticket created for impacted customers:

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