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Find this section in HostBill Admin → Settings → General Settings → Support → Ticket Statuses
Overview
HostBill allows you to create custom ticket statuses and re-arrange current ones to best suit your company's support workflow.
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Sample ticket statuses include:
- Open
- Sent-out
- Closed
- Answered
- In-progress
- Client-reply
To create custom status simply click on Create custom status button, provide the status name
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and choose the color
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. You can also decide if you want the status to auto-close by cron if not replied
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, depending on the
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department settings
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.