This is the main Fraud Protection module in HostBill. Creates a first line of defence against fraudalent orders. This module only use data stored by HostBill.
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Once activated module will ask for configuration as shown below:
How it works?
- Don't verify returning customers → With this option on, HostBill will check if client has placed any orders before, if there was no fraud, it will skip MaxMind testfurther checks.
- Reject IPs related with fraud → With this option on, orders made from IPs that were previously used to submit fraudalent orders, will also be marked as fraud.
- Use local geolocation to reject country missmatch → With this option on, HostBill will check if country of person who placed the order matches his IP geolocation. This will require GeoIP database.
- Block orders from those countries → You can specify a comma separated list of countries from which order will be automatically marked as fraud.
- Open a ticket after fraud order → If the order has been granted the status of fraud, then a ticket will be sent to the customer with a message prepared by the administrator. If the customer does not answer after the set time, the ticket will be closed and the order will be canceled.
- Department → Department that will be used for the create ticket.
- Macro → Macro that will be used for the create ticket.
- Auto close ticket → Time in hours after which the ticket will be automatically closed.