You can find this section in HostBill Admin → Clients → Manage Clients → Client Profile → Settings & Automation.
This section allows you to override default billing settings and set specific rules per each client:
Here you can override billing settings and set individual tax rate per customer
This option enables you to choose if you want to generate final invoice number immediately or to wait after the payment is received. If you choose to generate the invoice immediately, the invoice ID will be assigned regardless of the payment status or payment date.
You can merge multiple invoices (for different services) generated by the client into one invoice. You can choose to:
This option allows you to decide whether or not to allow the customer to create new invoices if he/she has any previous unpaid invoices for the given product or service (which is currently suspended). You can choose to:
This option allows you to choose how the credit is applied to client's invoices. You can:
This feature controls whether or not to credit pro-rated amount on package downgrade.
This feature controls how credit card payments are captured. You can let client pay manually or enable automated payments X days before the invoice due date.
If you enable automatic payment collection you can choose to attempt only once to charge or enter number of charge attempts per day.
With this feature you can decide whether or not the client should be able to control Invoice Delivery Method
This feature controls how invoice should be delivered:
This feature controls whether or not to move manually issued invoices to Collections status.
This section allows you to override default services, domains, and general automation settings and set specific rules per each client:
This feature allows to decide when the services should be automatically created for given client:
When enabled, you can choose when the upgrade should be completed for given client:
This feature allows to decide whether or not to renew account automatically after receiving payment.
This option lets you decide if client's accounts should automatically suspended after certain number of days past due date.
This option lets you decide if client's accounts should automatically terminated after certain number of days past due date.
This option lets you decide when to auto-register client's domains:
This option lets you decide when to automatically transfer client's domains:
This option lets you decide when to automatically renew client's domains:
This option allows you to choose how and when to generate invoices for the client:
Advanced due date setting allows you to set:
This option lets you decide if and when to send a payment reminder email for the client. You can send:
If enabled HostBill will add a late fee for the client. The fee can be set either as a percentage of the order value or as a fix price.
This option allows you to set when the late fee should be added.
This section allows you to override default order settings and set specific rules per each client:
This option allows you to choose order scenario used for this client.
This option allows you to set pro-rata billing configuration for this client.
If you enabled Pro-rata billing for given product/service, you can define how HostBill should calculate charges when clients make upgrades/downgrade. Available options are:
This section allows you to set specific discounts per each client:
This section allows you to set discount per each client individually.
Global discount is a discount applied to all products and services ordered by the certain client. This discount is a percentage of the order value.
This option allows you to set discount per product/service or per product category for each client individually. This discount can be either a fixed amount or a percentage.
This section allows you to override default support and notifications settings and set specific rules per each client:
This option allows you to choose what emails should be sent out to client.
This option allows you to set ticket priority per client: low, medium or high.
This option allows you to add email addresses that will be automatically added to new tickets assigned to this customer.
This option allows you to set support rates applied to this client. You can use existing rates from the dropdown menu and edit them.