Client deletion handling

Overview

The GDPR give individuals the right to be forgotten – individuals will have the right to have their personal data erased and to cease further dissemination of the data, and potentially have third parties halt processing of the data.

Delete my account / forget my data client feature

HostBill gives you the opportunity to allow your customers to delete their account and remove their personal information. You can enable this feature in Admin → Settings → Other →  GDPR. When enabled, the client will be able to click Delete my account / forget my data button placed in Client Summary section.

• If the client has active services that can't be cancelled (domains, unpaid invoices etc.), the following message will pop-up:

Following services cannot be automatically cancelled:

• the list of services/domains that block account deletion

Please contact us to resolve this and have your data removed

• If the client  spełnia przesłanki opisane w  HBC-22 1.1 - the account will be deleted immediately and the client will be logged out. The log will state that the account deletion was initiated by the client. 
• If the client  spelnia HBC-22 1.2 or all of the services can be cancelled, then the services will have immediate cancelation request created, the client will be logged out and the account will not be deleted but anonymizated.