Find You can find this section in HostBill Admin → Settings → General Settings → Support → Ticket Statuses
HostBill allows you to create custom ticket statuses and re-arrange current ones to best suit your company's support workflow. Default ticket statuses include:
To create custom status simply click on Create custom status button, provide the status name and choose the color. You can also decide if you want the status to auto-close by cron if not replied, depending on the department settings.