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In order to activate a notification module you need to go under Settings->Modules -> Mobile Notifications. If you currently you don't have any active modules of this type, you can activete one of notification modules HostBill offers in "Inactive" tab. Once module is activated it requires to be configured, e.g.:
Enabling notifications
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- Whether administrators should be notified or not (global switch)
- Whether clients should be notified or not (global switch)
- Which module to use for client notification
- Which module to use for admin notification
- Select minimal ticket priority that will trigger mobile notification
- Select ticket departments that is allowed to trigger mobile notification
- Edit mobile notification templates that are sent out
- Finally, disable certain mobile notification templates, to prevent them from being sent
