Client area: Cancelation requests

At any point in billing cycle your customers can request cancellation of their service that is Active.

To submit new cancellation request, your customer needs to:

  • Log-in into client area
  • From services dropdown, select service they wish to cancel
  • Click on "Request Cancellation" from menu
  • Provide cancellation reason and select cancellation type

Your staff members can manage cancellation requests - you can read more in the related article.