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OpenAI Assistant

OpenAI Assistant

Dec 22, 2025

Overview

OpenAI Assistant is a new AI-powered module for HostBill and it is an extension of the AI Prompter module.

The module is built on OpenAI’s modern Conversations / Responses API, allowing it to conduct fully context-aware conversations within support tickets. Instead of responding only to the most recent message, OpenAI Assistant understands the entire ticket history, ensuring replies remain accurate, consistent, and relevant throughout long or complex discussions. By maintaining conversational context, OpenAI Assistant significantly improves the quality of AI-assisted support.

OpenAI Assistant integrates seamlessly with the existing AI Prompter module, sharing configuration, permissions, and workflows while introducing a new class of advanced conversational intelligence. It acts as a dedicated AI module type designed specifically for multi-turn support interactions, making it ideal for technical support, billing inquiries, and other service-related conversations that evolve over time.

Activating the module

  1. The plugin is free and available to all HostBill users. In order to activate the plugin go to Settings→ Modules→ Plugins → AI modules → Inactive, find and activate openai_assistant plugin.

  2. Once the plugin is activated you will be directed to Settings→ Modules→ Plugins to configure the module.

Module configuration

Once you activate the module you will be redirected to module configuration page. To configure the activated module you can also go to Settings → Apps → Add New App.

Fill in the configuration fields:

  1. Name

  2. API Key - OpenAI API Key

  3. Prompt ID - OpenAI Prompt to use with this connection. Create one in developer console under Chats and copy its ID

  4. Max completion tokens - teh maximum number of tokens to generate before stopping

  5. API Timeout - timeout for api requests, defaults ton 30 seconds

To obtain Prompt ID proceed to Open AI dashboard and create new Prompt under Chats with Responses API as below:

 

How the module works

The module can also be used with: