Staff & Staff Teams Privileges / ACL

You can find this section in HostBill Admin → Support → Staff Members → Teams.

Table of contents

Overview

Each staff member and staff team can be granted different permissions / ACL connected to various areas: affiliates, billing, support, provisioning, system configuration, security, miscellaneous. Each staff member/team can also set various notifications.

Privileges / ACL

Open

Open

In HostBill there are multiple privileges that can be assigned to a given staff team (or individually per each staff member).

Permissions are divided into:

Affiliates permissions

• Edit commission balance

• Transfer Affiliate Data

Billing permissions

• Add Invoices

• View Invoices

• Edit Invoices

• Edit Invoices Lock

• Delete Invoices

• Refund Invoices

• Add Affiliate Invoices

• View Affiliate Invoices

• Edit Affiliate Invoices

• Delete Affiliate Invoices

• View Estimates

• Delete Estimates

• Add Transactions

• View Transactions

• Edit Transactions

• Delete Transactions

• Add Orders

• View Orders

• Edit Orders

• Delete Orders

• Edit Order Ownership

• Take Order Ownership

• View orders prices

• Control Order invoice generation

• Edit Order Draft QTY

• Allow upgrade above component limits

• View Account prices

• View Domains prices

• View Clients

• Edit Clients

• Change Client group

• Edit Client Automation Settings

• View Client Automation Settings

• Edit Client Service Groups

• View Leads/Prospects

• Delete clients

• View Contracts

• Edit Contracts

• Delete Contracts

• Edit Clients Credit

• See Client Balance

• View Credit Card Number

• Edit Credit Card Number

• View Credit Card Log

• Bill Pending Items

• Edit invoice number

• View Archived Clients

Support permissions

• Send message to client

• Access Support

• viewReplierIp

• Remove Support tickets

• Edit Support Tickets

• Merge support tickets

• Edit Own Ticket reply

• Edit ticket message & replies

• Encrypt ticket message & replies

• Manage / Use Ticket Macro

• Create Ticket Tags

• Edit Ticket Billing Settings

• View Ticket Billing Rates

• Access Logs

• See Other Staff online

• Access Email Logs

• Access Confidential Email Logs

• Edit Knowledgebase

• View Knowledgebase

• Access Live Chat

• Login as client

• View Ticket Rating

• Review Tickets

• Review Orders

• Reply without review

• View Ticket Timers

• Create Ticket Timers

• Edit Ticket Timers

• Execute Ticket Timers

• Cancel Ticket Timers

• Remove Ticket Timers

• Remove ticket reply lock

• Reply to tickets with reply lock

• Adjust Ticket Filters

• Edit Support Ticket Notes

• View Sensitive Ticket Content

• Manage own & public ticket views

• Manage all ticket views

Provisioning permissions

• View Accounts

• Edit Accounts

• Apply current pricing

• Edit Account Billing

• Edit Account QTY

• Edit Account Technical

• Delete accounts/services

• Create Account

• Terminate Account

• Suspend Account

• Unsuspend Account

• Renew Account

• Synchronize Account

• Change Account Package

• Change Account Password

• Issue Account Upgrade Order

• Edit Domains

• Edit Domain Billing

• Edit Domain Technical

• Delete Domains

• View Domains

• Register Domain

• Transfer Domain

• Renew Domain

• Delete Domain at registry

• Synchronize Domain

• Issue Domain Renewal Order

• Manage Domain Registry DNS records

• Manage Domain Contacts

• Register Domain Nameservers

• Get Domain EPP Code

• Manage Domain Forwarding

• Manage Domain Email Forwarding

System Conifguration permissions

• Edit General Settings

• Edit Affiliate settings

• Manage Client registration fields

• View Products & Addons Settings

• Edit Products & Addons Settings

• Manage Promotional codes

• Manage Email Templates

• Manage Client groups

• Edit Domain Settings

• Edit DNS Settings

• Manage Language & Translations

• Manage Servers & Apps

• Manage Support Departments

• Manage Staff Members

Security permissions

• Admin area IP access

• Banned IPs

• Banned Emails

• Login Notifications

• API Management

• Password Settings

• View accounts passwords

• Access unrestricted tags in HTML editors

Miscallaneous permissions

• Edit Info Pages

• Edit news items

• Edit Downloads

• Register new client

• Manage Affiliates

• View Statistics

• Import accounts

• Manage report groups

• Create Report Snapshots

• Remove Report Snapshots

• View Report Snapshots

• Generate Report Snapshots

• Access Reports: Affiliates

• Customize Reports: Affiliates

• Access Reports: Clients

• Customize Reports: Clients

• Access Reports: Custom

• Customize Reports: Custom

• Access Reports: Invoices

• Customize Reports: Invoices

• Access Reports: Knowledgebase

• Customize Reports: Knowledgebase

• Access Reports: Multibrand

• Customize Reports: Multibrand

• Access Reports: Orders

• Customize Reports: Orders

• Access Reports: Staff

• Customize Reports: Staff

• Access Reports: Support

• Customize Reports: Support

Notification System

Open

The Notification System section allows to choose the email notifications, which will be sent to all Team members.

The Notifications include:

Clients

• Signup

• Added Contact

• Details Changed

• Discount expiration

Accounts

• HostBill Create Account

• HostBill Terminate Account

• HostBill Suspend Account

• HostBill Unsuspend Account

• HostBill Account Password Reset

• HostBill New Order

• HostBill Order Cancellation

• HostBill Order Ownership change

• HostBill Order assigned to me

• Change Account Package

Miscellaneous

• HostBill Automatic Setup

• New transaction

• HostBill Cron run results

• HostBill Failed Admin Login 

• HostBill Admin Notes Changed

• Product: Low Stock

Mobile Notifications

• New transaction

• New order

• Failed auto provisioning