Twilio SMS Notifications

Overview

The Twilio SMS mobile notification module allows you to notify both your staff members and customers about important events in HostBill using Twilio SMS gateway. This module is also capable of importing SMS messages into HostBill Tickets.

Activating the module

1. The plugin is free and available to all HostBill users. In order to activate the plugin go to Settings→ Modules→ Notification Modles→ Inactive, find and activate Twilio SMS Notifications plugin.
2. Once the plugin is activated you will be directed to Settings→ Modules→ Notification Modules to configure the module.

Module configuration

Fill in the configuration fields:

1. SID - Your Account/Project SID from https://console.twilio.com/
2. Token - Your Account/Project Auth Token from https://console.twilio.com/
3. Twilio Number - A Twilio phone number (in E.164 format), alphanumeric sender ID or a Channel Endpoint address enabled for the type of message you wish to send. Phone numbers or short codes purchased from Twilio work here. You cannot (for example) spoof messages from your own cell phone number
4. Client field - variable name from Clients → Registration fields responsible for holding client's phone number

Import Messages

To be able to impot messages, it is necessary to set the Webhook in the Twilio panel.

1. Go to the Twilio panel and select Develop → Phone Numbers → Manage → Active numbers in the side menu
2. Go to number configuration and then to the Messaging section
3. In A MESSAGE COMES IN, select Webhook and set the URL that is available in the Twilio SMS module configuration description as Inbound messages Webhook
4. Select HTTP POST and save changes