You can find this section in HostBill Admin → Support → Support Tickets → Ticket Macros
The List Categories section in Ticket Macros lists all of your ticket macros and allows you to create them. My Macros section is unique for each staff member - this is where staff favourite macros are displayed. You can re-order your list with drag & drop.
Before you can create any new ticket macros you need to create at least one category. Categories are a way to group your macros. When creating new category you will need to:
To create new ticket macro simply use the Add macro button. There are two required fields when creating new macro:
Other fields are optional, but you will need to set-up at least one of them if you want your macro to perform any actions.
Notifications
Macros can imply notifications. You have the option to:
New macro can be also created from a ticket reply. Once you have answered for a commonly asked question, you may save your reply as a macro for the future use.
All saved Macros can be edited or deleted if they are no longer needed.
To remove ticket macros you need to find it in your category tree, click on "delete" and confirm your action.
When you type in your reply to the ticket you can use previously created ticket macro. Simply select macro from the list of available macros on the right and close ticket.
Each staff member can have their own list of 'favorite' macros they want to use. The My macros tab lists favorite macros of the given staff member. To add existing macro to your list, choose the macro you want to add from the "Add new macro to your list" drop-down list.
If you want to create new macro, click on "Add Macro" under My Macros tab. After adding that macro from here it will be automatically assigned to your list.
To remove macro from favorites, navigate to My Macros tab, click on trash bin icon and confirm your action. Removing macros in My Macros doesn't remove them from system.
Ticket macros can be viewed in a tree view and can be easily reorganized (assigned to different category or moved) by drag'n'drop.
Ticket macros can be used for example to automatically close replied tickets: