Ticket notes preview

If you have more than one staff member assigned to support department you may find this plugin useful. It allows to preview last 3 notes added by other staff members directly form the ticket main list. In order to activate it navigate to Extras -> Plugins -> Ticket notes preview (in Inactive Tab).

Ticket Sharing

HostBill is compliant with NetworkedHelpdesk guidelines – an initiative that allows you to connect multiple communication streams together to provide great customer experience. You can now connect multiple HostBill installations to work with other brands or branches in your company on support issues. You can also outsource your support easily to other companies – share your tickets! Ticket sharing feature gives you an opportunity for:

• Connecting one or more HostBills to work on your tickets
• Creating training environment easily, without giving access to main brand data to new employees
• Connecting other help desks in your company
• Being secure – shared ticket notifications are sent by HostBill master – source for ticket share
• Easy sharing – just click More actions->Share with #your_tag_name
• Easy aggregating – shared tickets are marked by ticket tag. Remove tag = remove share

See how it works - video guide