Abuse.io module displays all open customer tickets from AbuseIO with which it is associated. Additionally, a button with the number of open tickets appears in the page header.
The module was built and tested on the AbuseIO 4.x version.
Fill in the configuration fields:
After saving the configuration data, you can check the connection to the database using the Check connection button.
The Abuse.io module also has email notifications. When a new ticket appears or when the ticket changes the status of the resolved to open, the e-mail will be sent to the customer. In the Settings → Email Templates tab, there are two templates for the Abuse.io module:
Templates can be edited according to your preferences. Templates support variables such as:
Sample usage: {$ticket.url} - the variable returns the url address to the ticket.