You can find this section in HostBill Admin → Support → Knowledgebase.
This tab allows you to view and manage (add, edit, delete, sort) your knowledge base categories. One you click on the given category name you will see all articles added to that category along with the statistics (number of views, number of upvotes and downvotes).
Knowledgebase articles can be divided into categories. Each category can also have sub-categories. To create to new category simply click on Add Category button and provide:
To add a new article to your knowledgebase simply click on Add article button and provide:
Before submitting the article you can preview its content.
Knowledgebase articles can be uploaded in more than one language. Simply provide the content for any language you've enabled for your client area.
Knowledgebase management options allow to sort articles and categories. Articles will also count their views to help you decide which articles should go to the top.
The Knowledgebase articles can be here viewed in a tree view.
Knowledgebase statistics will help you better understand what your customers are looking for (articles view statistics) or which articles turned out to be more useful. In the statistics tab you can check: