You can find this section in HostBill Admin → Settings → General Settings → Support
Lets you define file extensions that are allowed as attachments to support tickets. List the extensions separated by semicolon (you can use Add Extension widget to quickly add new extensions). This list will be displayed in client area to hint which file types are allowed.
When "allow" is selected all extensions from the list above will be allowed and the other will be rejected. When "reject" is selected, all extensions other than from the list above (including no extension) will be allowed.
Warning: Reject setting is potentially dangerous if executable/script is uploaded. Use it at your own risk.
Choose the maximum file size (in MB) for ticket attachments. Attachments over this size will be rejected.
Controls whether image verification will be forced before clients can submit a ticket. You can choose to:
Controls whether html-like tags can be used in imported emails. You can choose between following options:
List of headers to check for recipient email address when importing tickets. Headers are prioritized from left to right.
List of headers to check for sender email address when importing tickets. Headers are prioritized from left to right.
Allows you to set minimum number of seconds between two messages from single email address that will be accepted. Messages from single email with smaller time difference will be rejected. Set to low value for automated notifications. Default value is 5 seconds.
This option allows to set how often admin UI should poll for new tickets/replies. Default: 15
This option lets you decide if you want to send notifications to Client contacts. Choose between three options:
This option lets you select staff members who will receive notification about reply in ticket from other staff:
This option lets you decide if you want to enable Client contacts to view all tickets opened by their colleagues or only tickets opened by themselves. Choose between two options:
Controls whether or not to reject imported emails if the sender is within receiver list.
Allows you to choose whether or not to allow your customers to vote (upvote or downvote) for your knowledgebase articles.
This option lets you decide how HostBill should handle replies to public tickets:
This option allows to Lock ticket reply for other staff members when staff starts replying to ticket. The lock is removed when the admin who applied it replies or when the lock is applied for longer than an hour without any actions taken on the reply.
This option allows to remove sensitive content (ticket replies marked as sensitive) on ticket close.
Depending on department settings users with a link to the ticket containing hash can view the ticket without being logged in. You can enable this option if you want only logged in customers to be able to view the tickets, regardless of the department settings.
You can choose the order of replies:
Option allows to set where to redirect the user after sending a reply in a ticket:
This option allows to decide how to handle messages from a guest accounts (a contact that is assigned to multiple accounts). There are two options available:
This option allows to decide how to handle imported ticket notifications. There are two options available:
Text entered here will be automatically added at the top of each ticket/reply notification. Everything below it will be removed from imported email response. Leave blank to disable, use {$lang.replydelimiter} for built-in delimiter.