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You can find this section in HostBill Admin → Support → Knowledgebase.

Table of contents


Overview

With HostBill you can reduce customer service to minimum by offering your customers a self-service knowledgebase. Knowledgebase can contain how-to articles divided into different categories, easily browsed and filtered by your clients. The articles are created by staff members and they are added to a given categories. Some articles can be visible only for registered clients (if you enable such option during article creation) and some can be accessible for all users. The knowledgebase is a source of information that can be obtained by clients without sending a support ticket. The base usually contains a list of canned answers for a commonly asked questions.

Adding new Knowledgebase category

Knowledgebase articles can be divided into categories. Each category can also have sub-categories. To create to new category simply click on Add Category button and provide:

  • Parent Category - if you want to set the category hierarchy you can set the parent category
  • Admin Only - you can create categories that will be visible only for staff. If you choose this option your clients will not be able to see articles under this category.
  • Name - the name for the category
  • Slug - a final part of the url leading to category (for example https://yourhostbill.com/?/knowledgebase/category/1/your-custom-slug)
  • Description - optionally you can add the category description

Adding new Knowledgebase article

To add a new article to your knowledgebase simply click on Add article button and provide:

  • Category - under which the article should be visible
  • Registered Only - tick if you want the article to be visible to registered clients only
  • Title - title of your article
  • Slug - (for example https://yourhostbill.com/?/knowledgebase/article/1/your-custom-slug)
  • Article content - enter the content of your article

Before submitting the article you can preview its content.

Multilanguage knowledgebase articles

Knowledgebase articles can be uploaded in more than one language. Simply provide the content for any language you've enabled for your client area.

Knowledgebase article sorting

Knowledgebase management options allow to sort articles and categories. Articles will also count their views to help you decide which articles should go to the top.


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