Overview
The module displays all open customer tickets from AbuseIO with which it is associated. Additionally, a button with the number of open tickets appears in the page header. The module was built and tested on the AbuseIO 4.x version.
Activating the module
- In order to activate the plugin go to Settings→ Modules→ Plugins → Inactive, find and activate AbuseIO plugin.
- Once the plugin is activated you will be directed to Settings→ Modules→ Plugins to configure the module.
Module configuration
Fill in the configuration fields:
- AbuseIO URL → Based on this URL, individual ticket URLs will be generated. Enter the URL of the AbuseIO server, e.g. https://abuse.yo
- AbuseIO MySQL Hostname → Data for logging into the Abuse.io database (MySQL)
- AbuseIO MySQL Database name → Data for logging into the Abuse.io database (MySQL)
- AbuseIO MySQL Username → Data for logging into the Abuse.io database (MySQL)
- AbuseIO MySQL Password → Data for logging into the Abuse.io database (MySQL)
- AbuseIO email field → In this field, enter the name of the variable in which the email address that the customer uses in the AbuseIO. You can get the variable name of a given field in Clients → Registration Fields → Edit → Advanced.
- Additional AbuseIO email field → In this field, enter the name of the variable in which there is an additional email address used by the customer in AbuseIO. You can get the variable name of a given field in Clients → Registration Fields → Edit → Advanced. An Additional AbuseIO email field is an optional field. Use it when you use an additional e-mail address in AbuseIO.
After saving the configuration data, you can check the connection to the database using the Check connection button.
