Introduction
At any point in billing cycle your customers can request cancellation of
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their service that is Active.
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- Immediate - in which customer service is suspended/canceled with next HostBill Cron Run
- At the end of billing cycle - in which customer service is cancelled on renewal date (invoice for such service will not be generated)
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To submit new cancellation request, your customer needs to:
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- Log-in into
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- client area
- From services dropdown, select service
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- they wish to cancel
- Click on "Request Cancellation" from menu
- Provide cancellation reason
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- and select cancellation type
Managing cancellations (adminarea)
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Extras -> System Logs -> Cancellation Requests |
Your staff have access to cancellation requests from following section
Additionally your staff member will see cancellation request on account listing, as well as on service details page, with explanation provided by customer during cancellation submission
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Location of cancellation request link |
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Providing cancellation reason in clientarea |
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List of cancellations in admin system logs |
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Cancellation overview in account details section |
Your staff members can manage cancellation requests - you can read more in the related article.