Have If you ever encountered situation that where even though your client provided a valid credit card details his/her recurring payments arenweren't charged automatically by HostBill? If such situation is known to you, it seems that firstly you need to check:
- If you enabled ‘Charge Credit Cards’ task under General settings -> Task → Task List (it will only work with properly configured Cron)
- If you activated any Credit credit card module under Settings -> Modules -> Payment Modules (such as Authorize.net CC, Cybersource, Dibs, etc.)If client’s → Modules → Payment Modules
- If client credit card is still valid (expiration date can be now easily controlled with HostBill new plugin - CC Expiration Notify)
How credit cards are saved in HostBill:
- HostBill saves credit card details only when clients use credit card module for payments (during the order).
- HostBill DOES NOT save CVV/CV2/Security code. Client is asked
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- to provide it ONLY
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- at the checkout stage. Note:
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- CVV/CV2/Security code storing remains forbidden and illegal.
- HostBill saves credit card details in
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- DB once the first credit card payment has been performed.
- Clients can delete their credit card form their profiles anytime (
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- only if enabled under General Settings
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- → Billing → Credit cards → Allow to remove CC)
- Credit card number and
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- expiration date
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- are saved in
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- DB as an encrypted data.