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Following services cannot be automatically cancelled:

  • the list of services/domains that block account deletion

Please contact us to resolve this and have your data removed

titleNote about customized themes

Note: If you’ve customized your client area template you should consider updating it with files coming from latest version of original template your theme is based on.
Otherwise your customers would not be able to access profile overview or request profile deletion.

New files added to themes are clientarea/overview.tpl and clientearea/delete.tpl
Link to profile overview which you can put in your theme menus can look like this: <a href="{$ca_url}clientarea/overview">{$lang.overview}</a>

Account removal process


Once the client starts the process: