Overview
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The GDPR gives individuals the right to be forgotten – individuals will have the right to have their personal data erased and to cease further dissemination of the data, and potentially have third parties halt processing of the data.
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HostBill gives you the opportunity to allow your customers to delete their account and remove their personal information. You can enable this feature in Admin UI → Settings General Settings → Other → GDPR. When enabled, the client will be able to click Delete my account / forget my data button placed in Client Summary Account → Overview section.Notice
Once clicked the customer will see the following confirmation message:
If the client confirm the account deletion, they will be automatically logged out:
Note: Client can start the account removal process only if there are no unpaid invoiced linked to their account.
If the client has active services that can't be cancelled (domains, unpaid invoices etc.), the following message will pop-up:
Following services cannot be automatically cancelled:
- the list of services/domains that block account deletion
Please contact us to resolve this and have your data removed
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Note: If you’ve customized your client area template you should consider updating it with files coming from latest version of original template your theme is based on. |
Account removal process
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Once the client starts the process:
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