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You can find this section in HostBill Admin → Support.

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Overview


HostBill's multi-channel support lets focus on delivering the best possible customer service in the way your customers prefer to use. Providing a seamless experience to the customer, regardless of which channel they choose to use can lead to the increase in customer satisfaction and higher retention rates. With HostBill you can connect with your customers in real time using live chat, create relevant trackable ticket in the ticketing system, convert every email into a ticket and reply either within the helpdesk or by sending out an email.


Watch the video to see how to activate support plugins:

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