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You can find this section in HostBill Admin → Support Tickets → Ticket Views.

Table of contents

Table of Contents

Overview

With HostBill you can setup multiple departments and each department can have different listing in ticket section. Reason behind this feature is that if you  support different range of product and services then you should have system to support different range of customer support. Custom ticket view section allows you to select which tickets should be listed and how you want them to be presented to you.

Create custom ticket view

To create a new ticket view simply click on Create view button. You will need to provide:

  • Name - for that view
  • Audience - private or public
  • Departments - select departments to which the view should apply
  • Select columns to include in the view. You can choose from: Client, ticket number, ticket subject, ticket notes, ticket tags, last replier, last reply, ticket ID, date, department, email, ticket status, ticket priority, IP address, assigned to, number of replier, ticket type.
  • Choose the priority levels you want to be displayed
  • Choose the request types you want to be displayed
  • Choose the ticket statuses you want to be displayed
  • Tick if you want to display only Unread tickets
  • Tick if you want to display only Unassigned tickets