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You can find this section in HostBill Admin → Clients → Manage Clients → Client Profile → Settings & Automation.

Table of contents

Table of Contents

Overview


In HostBll you can override general, default settings and set specific rules per each client individually. In Settings & Automation section in client's profile you can configure client billing, automation, order and support settings and set client-specific discounts.

Client Billing settings

This section allows you to override default billing settings and set specific rules per each client:

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Tax Exempt

Here you can override billing settings and set individual tax rate per customer

Generate final invoice after payment

This option enables you to choose if you want to generate final invoice number immediately or to wait after the payment is received. If you choose to generate the invoice immediately, the invoice ID will be assigned regardless of the payment status or payment date.

Merge invoices

You can merge multiple invoices (for different services) generated by the client into one invoice. You can choose to:

  • Automatically merge invoices generated on the same day (cron run)
  • Automatically merge generated invoices with the same due date 
  • Generate separate invoice for each service

Continue Invoice Creation

This option allows you to decide whether or not to allow the customer to create new invoices if he/she has any previous unpaid invoices for the given product or service (which is currently suspended). You can choose to:

  • Create invoices even if the previous invoice is unpaid. 
  • Create new invoices only when previous invoices are paid

Auto-apply credit

This option allows you to choose how the credit is applied to client's invoices. You can:

  • Apply available credit to new orders & recurring invoices immediately.
  • Let customer use his credit manually

Credit on downgrade

This feature controls whether or not to credit pro-rated amount on package downgrade.

Charge Credit Cards

This feature controls how credit card payments are captured. You can let client pay manually or enable automated payments X days before the invoice due date. 

If you enable automatic payment collection you can choose to attempt only once to charge or enter number of charge attempts per day.

Allow client to control Invoice Delivery method

With this feature you can decide whether or not the client should be able to control Invoice Delivery Method

Invoice Delivery Method

This feature controls how invoice should be delivered:

  • Email + PDF
  • Email + Plain text
  • Paper
  • Paper + PDF

Client Automation settings

This section allows you to override default services, domains, and general automation settings and set specific rules per each client:

Services automation:

Auto-create

This feature allows to decide when the services should be automatically created for given client:

  • When the order is places
  • When the first payment is received
  • When admin manually accepts pending ofrder
  • After payment is received, process by cron

Automatic Upgrades

When enabled, you can choose when the upgrade should be completed for given client:

  • When the order is placed
  • After receiving payment

Automatic Renew

This feature allows to decide whether or not to renew account automatically after receiving payment.

Account suspension

This option lets you decide if client's accounts should automatically suspended after certain number of days past due date.

Automatic termination

This option lets you decide if client's accounts should automatically terminated after certain number of days past due date.

Domains automation

Auto-register domains

This option lets you decide when to auto-register client's domains:

  • When the order is places
  • After receiving payment

Auto-transfer domains

This option lets you decide when to automatically transfer client's domains:

  • When the order is places
  • After receiving payment

Auto-renew domains

This option lets you decide when to automatically renew client's domains:

  • When the order is places
  • After receiving payment

General automation settings

Generate Invoices

This option allows you to choose how and when to generate invoices for the client:

  • Do not generate renewal invoices for services automatically
  • Generate automatically invoices relative to service due date
  • Generate invoices on specific day

Advanced due date settings

Advanced due date setting allows you to set:

  • number of days before the due date for service/product that the invoice is expected to be paid
  • number of days after order when the first invoice due date should be set to
  • due date for the next recurring invoices 

Send payment reminder emails

This option lets you decide if and when to send a payment reminder email for the client. You can send:

  • Unpaid Invoice reminder email certain number of days before the due dat
  • Overdue Invoice reminder email certain number of days after the due date

Add late fee

If enabled HostBill will add a late fee for the client. The fee can be set either as a percentage of the order value or as a fix price.

Late fee days

This option allows you to set when the late fee should be added.

Client Orders settings

This section allows you to override default order settings and set specific rules per each client:

Order scenario

This option allows you to choose order scenario used for this client.

Pro-rata billing

This option allows you to set pro-rata billing configuration for this client.

Upgrade pro-rata

If you enabled Pro-rata billing for given product/service, you can define how HostBill should calculate charges when clients make upgrades/downgrade. Available options are:

  • Seconds - calculate charge based on time left to due date 
  • Hours - calculate charge based on hours left to due date
  • Days - calculate charge based on days left to due date

Client Discounts

This section allows you to set specific discounts per each client:

This section allows you to set discount per each client individually.

Global discount

Global discount is a discount applied to all products and services ordered by the certain client. This discount is a percentage of the order value.

Category / product specific discount

This option allows you to set discount per product/service or per product category for each client individually. This discount can be either a fixed amount or a percentage.

Client Support and Notifications

This section allows you to override default support and notifications settings and set specific rules per each client:

Send email

This option allows you to choose what emails should be sent out to client.

  • Default set of emails
  • All emails
  • None

Ticket priority

This option allows you to set ticket priority per client: low, medium or high.

Auto CC emails to ticket

This option allows you to add email addresses that will be automatically added to new tickets assigned to this customer.

Overwrite support rates

This option allows you to set support rates applied to this client. You can use existing rates from the dropdown menu and edit them.